Elite Defense Refund & Cancellation Policy

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At Elite Defense, we are committed to providing exceptional safety training and professional security services. To ensure fairness and operational efficiency, we have established the following refund and cancellation policy for all training courses and security services.

1. Refund & Cancellation Window

All refund and cancellation requests must be submitted at least 48 hours prior to the scheduled start of the class, course, or training session.
Requests received less than 48 hours before the scheduled start time are not eligible for a refund.

2. Eligibility for Refund

Refunds may be issued under the following conditions:

• The request is made at least 48 hours before the class or service begins.

• The participant has not attended or participated in any portion of the course or service.

• For private security services, the cancellation is made more than 72 hours before the service date.

Proof of purchase or enrollment confirmation may be required to process a refund.

3. How to Request a Refund

To request a refund or cancellation, please contact our administrative office at:
📧 Email: info@elitedefensegroup.net
📞 Phone: 978-514-0567

Please include the following details:

• Full name

• Date of purchase or class

• Class name or service booked

• Reason for cancellation

Approved refunds will be processed within 7–10 business days and credited to the original form of payment.

4. Late Cancellations & No-Shows

• Cancellations made less than 48 hours prior to the start of a class or service are non-refundable.

• No-shows (participants who fail to attend without notice) forfeit all payments and are not eligible for rescheduling or refund.

5. Rescheduling Policy

If you are unable to attend your scheduled class, you may request to reschedule to a future session (based on availability). Rescheduling requests must be made at least 48 hours prior to your scheduled class.

6. Non-Refundable Items

• Training materials, manuals, or certifications once issued.

• Digital or online course content once accessed.

• Security services already rendered or personnel already assigned.

• Promotional or discounted training packages.

7. Exceptions

Elite Defense understands that emergencies can occur. In verified cases of medical or family emergencies, refund or rescheduling requests may be reviewed on a case-by-case basis at our discretion.

Elite Defense Privacy Policy

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At Elite Defense, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect personal information from our clients, students, and subscribers who participate in our safety training programs or utilize our full-service security solutions.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and identification (when required for training or compliance).

• Training Information: Class registration details, certifications, and attendance records.

• Service Information: Contract details, site-specific information, and compliance documentation.

• Technical Data: IP address, browser type, and general website usage analytics.

2. How We Use Your Information

Elite Defense uses your information to:

• Register you for training programs and manage service contracts.

• Process payments, refunds, and issue certifications.

• Communicate updates, safety alerts, and scheduling reminders.

• Maintain compliance and accurate service records.

• Improve our programs, services, and overall customer experience.

3. Data Protection

We use strict administrative, physical, and digital safeguards to ensure your information is protected against unauthorized access, alteration, or misuse. Access to sensitive data is limited to authorized personnel only.

4. Sharing of Information

Elite Defense does not sell, rent, or share personal information with any third-party vendors for marketing or promotional purposes.
Information may only be shared with trusted third-party partners who assist with essential business functions, such as:

• Secure payment processing

• Certification verification or reporting

• Compliance with legal or regulatory requirements

All third-party partners are bound by confidentiality and data protection agreements.

5. Cookies & Tracking

Our website may use cookies or similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, but some features may not operate properly as a result.

6. Your Rights

You have the right to:

• Access and review your personal data.

• Request corrections or deletion of your information (when legally permitted).

• Opt out of non-essential communications.

7. Data Retention

Elite Defense retains client and student data only for as long as necessary to fulfill operational, legal, or compliance obligations.

8. Contact Information

If you have questions or concerns about this policy, or wish to exercise your privacy rights, please contact us:

Elite Defense
📧 Email: info@elitedefensegroup.net
📞 Phone: 978-514-0567